Support
We’re a small team and we read every message.
Email us
support.billwala@gmail.com
Typical response within 1–2 business days.
When emailing
- • Mention the registered phone number.
- • Include app version (Settings → About).
- • Describe what you did and what happened.
- • Screenshots help a lot.
Frequently asked questions
- I didn't receive the OTP. What do I do?
- Wait 60 seconds and tap Resend. If it still doesn't arrive, check your network signal and that the phone number was entered correctly (10 digits, India). If it persists, email us with the phone number you tried.
- The bill upload extracted wrong items.
- AI extraction is not perfect — please review every extracted line before saving. If a particular bill format consistently misreads, send us a sample (with sensitive info redacted) and we will improve the model.
- How do I add a staff member?
- Open the Settings tab → Shop → Members → Add. Enter the staff member's phone number; they'll get access after their next OTP login.
- Can I export my data?
- Email us at support.billwala@gmail.com from your registered phone's email and we'll send a JSON export within 7 days.
- How do I delete my account?
- See the Delete Account page.
Looking to delete your account? See the Delete Account page.